Harmony

Return & Exchange

General:

  • All our customers are eligible to enjoy 30 days free return if the cause of return is reasonable as per identified by Australian Law.
  • We also apply “30 days change of mind” on a wide range of standard, noncustomised items that we list on our website.
  • Please choose carefully as we do not normally give refunds if you simply change your mind, or make a wrong decision.
  • In case of exchange, you can either choose to exchange your purchased item with equivalent item available in stock, or receive a credit note issued by us for your next purchase.
  • You are generally responsible for returning the product if it can be posted or easily returned.
  • To bring you the most convenience and satisfied customer service, please contact us so we could provide the best assist to your situation.

Returns and Conditions

  • You may only return items sold for those items noticed as “Returnable item”. This applies to most of products we sell on our website. Most of items those are offered with exclusive inspection, i.e. customer inspect items in person, can not be returned or exchanged.
  • Item can only be returned by Customer who made a purchase, whose name and address details are on invoice.
  • All items must be returned in their original, unaltered and saleable condition. Damaged or alternated items cannot be returned.
  • All returns must include all paperworks : the original grading report and/or other appraisals if any, a copy of your shipping confirmation email or order confirmation email in the package.
  • Please ship the return package to our warehouse at:

Avi Harmony Pty Ltd

Unit 19 12 – 16 Belmore Street Burwood NSW 2134

(Opposite Burwood Police Station)

  • Alternatively, you can bring the item in person to one of our partner’s store, usually located in shopping malls. Details of return address will be confirmed once you are agreed with this option.
  • All shipping return charges must be prepaid. We cannot accept C.O.D deliveries. We require that returned items are insured during delivery (such as Australia Post 'Extra Cover') to safeguard against loss.
  • All returns are subject to inspection by our Quality Assurance team before a refund is processed. We refund you the same way that you initially paid for your order excluding any delivery charges within 15 business days of receiving your returned item.
  • We will pay for any return shipping costs if the return is the result of our error or the item is damaged or defective from our end.
  • ‘30 day change of mind”:

+  Goods are eligible for the 30 Day Change of Mind policy provided that they are in as new condition and are accompanied by proof of purchase.

+ Definition of 'As New Condition': The item must not have been worn; the item must be in pristine condition with no damage, scratches, or signs of wear. Determination of an item matching the definition of 'As New Condition' is at the sole discretion of Avi Harmony.

+ Special orders and/or customised orders are not eligible for the ’30 day change of mind’ policy.

For more details, please read our full terms and condition.

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